Have any questions or concerns ? We’re always ready to help!
Send us an email to: firstname.lastname@example.org
Please note that during busy periods if you have contacted us by email it may take 3-4 days for us to respond.
You can direct message us on Facebook @theaccessoryvault.
Monday to Friday: 08:00 - 20:00 GMT
Saturday and Sunday: 11:00 - 18:00 GMT
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Can I track my order?
This will depend from which country you are ordering from and what type of delivery that you selected at the checkout.For full details of what shipping selections are available, view our Shipping policy here
What are your delivery options and how long does delivery take?
This will depend on your shipping destination and the type of delivery option you selected at the checkout.Click here to view our Shipping Information area.
How do I return an item?
Click here to find out the returns policy procedure.
Can I exchange through the website?
For more information on our exchange policy click here
The website is not working?
If you have already tried clearing your cookies,try closing your web browser and restarting your computer.If you can't get a certain page to load, again try clearing your cookies and refresh your browser.
Do you provide International delivery?
Yes we do, for full details of our shipping destinations, costs and delivery times available click here
What is your returns policy? Can I return sale items?
Currently we do not accept refunds on sale items or other items due to hygiene reasons.A full guide to our returns policy can be found here
What Payment methods do you accept?
We accept Paypal, American Express Visa, Delta, Visa Electron, MasterCard, UK Based Maestro and Solo cards and the Accessory Vault Gift Vouchers.A paypal account is not required you may check out as a guest.